Conditions for Returns and Exchanges:
- Products can be returned or exchanged within 7 days of receipt, provided they are in pristine condition, unused, and with the original packaging and all accessories intact.
Situations Not Eligible for Returns or Exchanges:
- Products that have been used or damaged by the customer.
- Products with damaged packaging or missing accessories.
- Exceeding the 7-day return/exchange period.
Return/Exchange Process:
- Contact customer service with your order number and reason for return/exchange.
- Once approved, customer service will provide the return address and instructions.
- After inspection and confirmation of the returned product, a refund or exchange will be processed within 3-5 business days.
Refund Details:
- Refunds will be issued to the original payment method. Processing times depend on the bank or payment platform.
- Shipping costs are the customer’s responsibility, unless the return/exchange is due to product quality issues.